Terms and Conditions

These Terms and Conditions establish the legal framework between Candicabz Casino and its registered users. By creating an account and using platform services, players acknowledge acceptance of these terms in their entirety.

General Provisions

Candicabz Casino operates under Curaçao eGaming licensing authority. All gaming activities fall under this regulatory jurisdiction. The platform reserves rights to modify these terms with reasonable notice provided to registered users.

Eligibility Requirements

Participation requires meeting specific criteria:

• Minimum age of 18 years (or higher where local laws dictate)
• Legal capacity to enter binding agreements
• Residency in jurisdictions where online gambling is permitted
• Truthful registration information provision
• Single account per household/IP address

Violation of eligibility requirements results in immediate account termination and forfeiture of associated balances.

Account Responsibilities

Players bear responsibility for maintaining account security. This includes:

• Protecting login credentials from third-party access
• Using strong, unique passwords
• Enabling available security features
• Reporting suspicious activity immediately
• Ensuring contact information remains current

Account Verification

Identity verification may be requested at any time. Required documentation typically includes:

Document Type	Purpose
Government ID	Identity confirmation
Utility Bill	Address verification
Payment Method Proof	Ownership verification
Source of Funds	Regulatory compliance

Verification requests must be completed within 14 days. Failure to comply results in account restrictions until documentation is provided.

Bonus Terms

Promotional offers carry specific conditions that govern their use:

Welcome Bonus Conditions

• 150% match up to €4,000 on first deposit
• Minimum qualifying deposit: €20
• 35x wagering requirement on bonus amount
• Maximum bet during wagering: €5
• 30-day validity from activation
• Maximum withdrawal: 10x bonus amount

General Bonus Rules

• One bonus per player/household/IP address
• Bonus abuse triggers account review and potential closure
• Irregular play patterns void bonus eligibility
• Management reserves final decision on bonus disputes
• Terms may vary between promotions

Deposits and Withdrawals

Deposit Terms

• Minimum deposit: €10 (method dependent)
• Maximum deposit: Subject to payment method and account standing
• Deposits must originate from player-owned accounts
• No third-party payments accepted

Withdrawal Terms

• Minimum withdrawal: €20
• Maximum withdrawal: €10,000 daily (higher for VIP)
• Withdrawals return to deposit method where possible
• Processing times vary by method:
  • Cryptocurrency: up to 1 hour
  • E-wallets: up to 24 hours
  • Cards: 1-3 business days
  • Bank transfer: 3-5 business days

Verification Requirements

First withdrawal triggers mandatory verification. Additional verification may be required for:

• Withdrawals exceeding €2,000
• Suspicious account activity
• Regulatory compliance checks

Game Rules

Individual games operate under provider-specific rules accessible within each title. General provisions include:

• Malfunction voids all plays and pays
• Maximum payouts apply per game/session
• Disputed outcomes resolved through server logs
• Progressive jackpot terms governed by provider agreements

Responsible Gaming

The platform provides tools for maintaining gambling control:

• Deposit, loss, and session limits
• Cooling-off periods (24 hours to 6 weeks)
• Self-exclusion (6 months to permanent)
• Reality check notifications

Players experiencing gambling difficulties should contact support or external organisations like GamCare or Gamblers Anonymous.

Limitation of Liability

Candicabz Casino accepts no liability for:

• Losses arising from authorised account use
• Technical failures beyond reasonable control
• Third-party service interruptions
• Indirect or consequential damages

Maximum liability in any circumstance shall not exceed the player’s account balance at the time of the disputed event.

Dispute Resolution

Disputes should first be addressed through customer support. Unresolved matters may be escalated to the licensing authority. All disputes are governed by Curaçao law.

Contact Information

For questions regarding these terms:

• Email: support@candicab-z.net
• Live Chat: Available 24/7 on platform

These terms were established to ensure fair, transparent gaming for all participants. Players are encouraged to review this document periodically as updates may occur.